Shipping & Return Policy

At Gharko, we are committed to providing a seamless and satisfying shopping experience. Please review our Shipping & Return Policy carefully to understand how we process orders, deliveries, and replacements.

1. Shipping Policy

Order Processing & Dispatch

• Orders are typically processed within 24-48 hours after placement.
• Once dispatched, you will receive a tracking link via email or SMS to monitor your delivery status.

Estimated Delivery Time

• Standard Shipping: 5-10 business days (depending on location).
• Expedited Shipping: Not available at the moment.
• Note: Delivery times may vary due to unforeseen circumstances such as weather conditions, courier delays, or regional restrictions.

Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before payment.
• Any additional duties or taxes (for specific regions) will be the responsibility of the customer.

2. Replacement Policy

At Gharko, we take quality control seriously, but if you receive an item that is defective, damaged, or missing, we are happy to offer a replacement.

Eligibility for Replacement

• It is damaged during transit.
• It has a manufacturing defect.
• A wrong or incomplete item was delivered.

How to Request a Replacement

• Contact us within 24 hours of delivery via support@gharko.in or our customer support page.
• Provide clear images/videos showing the defect or damage.
• Our team will verify the issue and arrange a replacement at no additional cost.

Note: We do not offer monetary refunds, only product replacements.

3. Image & Video Requests Before Purchase

If you need additional images or videos before making a purchase, feel free to reach out to us. We will gladly provide more visuals to ensure you make an informed decision.

4. Non-Returnable Products

• The curated nature of our collection – Each piece is carefully selected to ensure quality and uniqueness.
• Maintaining hygiene and quality standards – Certain home decor, kitchen, and fragrance products require strict quality control.
• Avoiding unnecessary product wastage and environmental impact – Returns often lead to additional packaging waste and carbon footprint.
• Minimizing handling risks – To maintain product integrity, we avoid excessive transit that could lead to further damage.

5. Contact Us

For any concerns related to shipping, delivery, or replacement, please reach out to our support team:

📧 Email: support@gharko.in

📍 Phone: 7385504959

💬 Live Chat: Available during business hours

By placing an order on our website, you acknowledge and agree to our Shipping & Return Policy.